Getting the Predictor
After payment, your download link appears on screen and is emailed to you. It’s a standard Windows installer.
Support & contact
Help with ChocoX tools
The common questions are below. If you’re still stuck, send us a message and we’ll help.
Installing & warnings
A “Windows protected your PC” notice on first install is normal for a new app — choose More info → Run anyway.
Message us
Still stuck? Use the contact form below and we’ll reply by email, on a best-effort basis.
Common questions
Frequently asked
Which computers does the Shelf-Life Predictor run on?
Windows 10 or 11 (64-bit). It installs into your own user area, so it doesn’t need an administrator password, and it runs offline once installed.
Is it really a one-off price?
Yes. £25 once for the Predictor and £5 once for the eBook. No subscription and no renewals — bought once, yours to keep.
Does the Predictor replace a lab water-activity test?
No. It’s a cautious risk advisor to guide your recipe decisions. For anything you sell, confirm shelf life with a real keeping trial or a laboratory aw test.
My download won’t open, or it’s a “.crdownload” / “Unconfirmed” file
Your browser is holding the file back because the Predictor is new software — it’s safe. Open your downloads (Ctrl+J) and find ShelfLifePredictor-Setup.exe. If you only see Cancel and Delete, click the small drop-down arrow on the Delete button and choose “Keep anyway” — that option is hidden there and easy to miss. The file then becomes the proper installer you can open.
Windows says “Windows protected your PC”, or my antivirus flags it
This happens because the program is new and not yet code-signed — it’s safe to install. The box only shows a Don’t run button at first — click the More info link and a Run anyway button appears. If antivirus flags it, choose Allow/Keep or add an exclusion.
I didn’t get my download email
Check your junk/spam folder first — new-sender emails sometimes land there. The download link also appears on screen straight after payment. Still stuck? Use the form below.
Can I get my download link again?
Links work for 30 days. After that, message us from the email address you bought with and we’ll send you a fresh one.
Do you offer refunds?
Because the download is supplied immediately, it isn’t refundable for a change of mind once sent — see the Terms. If something is genuinely faulty, contact us and we’ll put it right.
Contact us
Send a message
Got a question the FAQ doesn’t answer? Send a message and we’ll reply by email. Support is provided on a best-effort basis.
Reporting a problem?
Tell us what you were trying to do, what happened instead, and include any on-screen message — that helps us fix it quickly. We reply to the email address you enter, so please double-check it.